Terms of service

OVERVIEW

Welcome to AKAAV. The terms “we”, “us”, “our”, and “AKAAV” refer to the AKAAV brand and its operators. AKAAV operates this website, store, and related services, including all information, content, features, tools, products, and customer support made available through the website (collectively, the “Services”).

These Terms of Service (“Terms”) govern your access to and use of the Services. By visiting the website, browsing, placing an order, or otherwise using any part of the Services, you agree to be bound by these Terms and by the Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on the website.

If you do not agree to these Terms, you should not access or use the Services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your state or province of residence, or that you are using the Services with the involvement and consent of a parent or legal guardian where permitted by applicable law.

You may be required to provide personal details such as your name, email address, phone number, billing address, shipping address, and payment information in order to place an order or use certain features of the Services. You agree that all information provided by you is accurate, complete, current, and lawful.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. AKAAV reserves the right to suspend or terminate accounts that contain false information or are used in violation of these Terms.

SECTION 2 – PRODUCTS AND PRODUCT INFORMATION

AKAAV offers backpacks, bags, accessories, and related lifestyle or travel products. All product descriptions, images, dimensions, specifications, pricing, and availability are subject to change at any time without notice.

AKAAV makes reasonable efforts to display product colours, finishes, textures, and features as accurately as possible. However, actual product appearance may vary depending on your screen, device settings, lighting, production batch, or other factors.

The inclusion of any product on the website does not guarantee that the product will be available at the time of order. AKAAV reserves the right to discontinue products, modify designs, limit quantities, or refuse sales to any person, region, or jurisdiction at its sole discretion.

SECTION 3 – ORDERS AND ACCEPTANCE

Placing an order on the website constitutes an offer to purchase the selected product(s). All orders are subject to acceptance and availability.

AKAAV may refuse, cancel, or limit any order for reasons including but not limited to product unavailability, errors in product or pricing information, suspected fraud, unusual order activity, incorrect customer information, or inability to process payment.

Your order will be deemed accepted only after payment is authorised and the order is confirmed by AKAAV through email, message, or another official communication channel. If an order is cancelled after payment has been received, a refund will be processed in accordance with the applicable policy or payment provider timelines.

SECTION 4 – PRICING, PAYMENTS, AND TAXES

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated. Prices are subject to change without prior notice.

Unless expressly stated otherwise, listed prices may not include shipping charges, convenience fees, customs duties, import taxes, or other government levies applicable to your order. Such charges, where applicable, will be shown at checkout or are the responsibility of the customer.

You agree to provide valid and accurate payment details and authorise AKAAV and its payment service providers to charge the total amount payable for your order. AKAAV reserves the right to decline transactions that appear suspicious, unauthorised, or in breach of these Terms.

SECTION 5 – SHIPPING AND DELIVERY

AKAAV will make reasonable efforts to process and ship orders within the timelines displayed on the website or communicated at the time of purchase. Delivery timelines are estimates only and are not guaranteed.

Delays may occur due to courier issues, weather, operational disruptions, stock constraints, force majeure events, address errors, government restrictions, or other factors beyond AKAAV’s control. AKAAV shall not be liable for delays in dispatch or delivery caused by such events.

Risk of loss and title to products pass to you upon delivery of the product to the shipping address provided by you, or upon handover to the logistics partner, to the extent permitted by applicable law.

SECTION 6 – RETURNS, EXCHANGES, AND CANCELLATIONS

Returns, exchanges, replacements, and cancellations are governed by AKAAV’s Refund Policy, Return Policy, and any product-specific conditions displayed on the website.

Certain items may be non-returnable or non-exchangeable due to hygiene reasons, promotional sale conditions, customisation, limited edition status, or evidence of use, damage, or tampering.

AKAAV reserves the right to inspect returned items before approving any refund, exchange, or replacement.

SECTION 7 – INTELLECTUAL PROPERTY

All content available through the Services, including but not limited to the AKAAV name, logo, product names, designs, text, graphics, icons, photographs, videos, website layout, product concepts, packaging elements, and other materials, is owned by or licensed to AKAAV and is protected under applicable intellectual property laws.

You may access and use the Services only for personal, lawful, and non-commercial purposes. You may not copy, reproduce, republish, upload, post, transmit, distribute, modify, reverse engineer, exploit, or create derivative works from any part of the Services without prior written consent from AKAAV.

Unauthorised use of AKAAV’s intellectual property may result in legal action.

SECTION 8 – THIRD-PARTY SERVICES AND LINKS

The Services may contain links to third-party websites, tools, platforms, applications, payment gateways, logistics providers, or embedded services. AKAAV is not responsible for the content, terms, privacy practices, functionality, or availability of any third-party service.

Your use of third-party services is at your own risk and may be subject to separate terms and policies of those third parties. AKAAV shall not be liable for any loss or damage arising from your use of such third-party services.

SECTION 9 – PRIVACY

Personal information submitted through the Services is handled in accordance with AKAAV’s Privacy Policy. By using the Services, you consent to the collection, storage, processing, and use of your information as described in that policy.

AKAAV may use third-party platforms and service providers to operate the website, process payments, manage logistics, send communications, and provide analytics or marketing support. Your information may be shared with such service providers only to the extent necessary to operate the Services or as required by law.

SECTION 10 – USER SUBMISSIONS AND FEEDBACK

If you submit reviews, testimonials, suggestions, ideas, designs, comments, photos, videos, or other materials to AKAAV, whether online, by email, through social media, or otherwise, you grant AKAAV a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to use, reproduce, publish, display, modify, adapt, and distribute such content for business, promotional, marketing, operational, or customer engagement purposes.

You represent that any content submitted by you is truthful, lawful, and does not infringe the rights of any third party. AKAAV reserves the right, but not the obligation, to monitor, edit, refuse, or remove any submission that it considers unlawful, misleading, offensive, defamatory, infringing, or otherwise objectionable.

SECTION 11 – PROHIBITED USES

You agree not to use the Services:

  • For any unlawful, fraudulent, abusive, or harmful purpose.

  • To violate any applicable law, regulation, or third-party right.

  • To copy, scrape, crawl, reproduce, or exploit website content without authorisation.

  • To upload malicious code, malware, viruses, or any technology intended to disrupt the Services.

  • To interfere with the website’s security, infrastructure, or normal functionality.

  • To impersonate any person or entity or submit false information.

  • To use the Services in a manner that could damage AKAAV’s brand, systems, users, or commercial interests.

AKAAV may suspend or terminate access to the Services for any user who violates these Terms.

SECTION 12 – ACCURACY OF INFORMATION

AKAAV attempts to ensure that information on the website is accurate and current. However, occasional typographical errors, inaccuracies, delays in updates, or omissions may occur in relation to product descriptions, availability, pricing, delivery estimates, promotions, or other website content.

AKAAV reserves the right to correct, update, or remove information and to cancel or refuse orders affected by such errors at any time without prior notice.

SECTION 13 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the Services and all products provided through the Services are made available on an “as is” and “as available” basis.

AKAAV does not guarantee that the Services will be uninterrupted, secure, error-free, or free of harmful components. Except where expressly stated otherwise, AKAAV disclaims all warranties, representations, and conditions of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, accuracy, and non-infringement.

Nothing in these Terms excludes any consumer rights that cannot be lawfully excluded under applicable law.

SECTION 14 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, AKAAV, its founders, owners, employees, affiliates, consultants, agents, service providers, and partners shall not be liable for any indirect, incidental, special, punitive, or consequential loss or damage, including loss of profits, revenue, data, goodwill, business opportunity, or anticipated savings, arising out of or related to your use of the Services or purchase of products.

AKAAV’s total liability, if any, shall in no event exceed the amount actually paid by you for the specific product or order giving rise to the claim, except where a higher liability is required by applicable law.

SECTION 15 – INDEMNITY

You agree to indemnify, defend, and hold harmless AKAAV and its owners, officers, employees, affiliates, agents, contractors, and service providers from and against any claims, actions, liabilities, damages, losses, costs, or expenses, including reasonable legal fees, arising out of or related to your breach of these Terms, misuse of the Services, violation of law, or infringement of any rights of a third party.

SECTION 16 – TERMINATION

AKAAV may suspend, restrict, or terminate your access to the Services at any time, with or without notice, if it believes that you have violated these Terms, engaged in fraud, misused the website, or posed risk to AKAAV or its customers.

Termination of access shall not affect obligations and rights that by their nature should survive termination, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnity, governing law, and dispute resolution.

SECTION 17 – GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable consumer protection law, the courts having jurisdiction over Faridabad, Haryana and/or Delhi, India shall have exclusive jurisdiction in relation to disputes arising out of or relating to these Terms or the Services.

SECTION 18 – CHANGES TO THESE TERMS

AKAAV reserves the right to update, modify, or replace these Terms at any time by posting the revised version on the website. The updated Terms will become effective from the date of posting or such later date as may be mentioned in the revised Terms.

Your continued use of the Services after any such update constitutes your acceptance of the revised Terms.

SECTION 19 – CONTACT INFORMATION

For questions about these Terms of Service, returns, complaints, or legal notices, customers may contact AKAAV using the customer support details published on the official AKAAV website or order communications.

If you want a formal public-facing version, the following details should be inserted before publishing:

  • Legal entity name

  • Registered office or business address

  • Customer support email

  • Customer support phone number

  • Effective date

  • Website URL

  • GST or business registration details, if intended for disclosure